Student Services

Our friendly staff values our students

Spencer College offers guidance and counselling to all of our students to help them find work, accommodation, and answer any questions about their studies.

Please contact the College on (International) +61 7 3217 3313, or (Local) 07 3217 3313, or email to This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions about the following. You can also access this and other important information through your Student Handbook.

Student Support Services

  • Applying for an international student visa
  • Student welfare and guidance
  • Change of address and other personal information
  • Overseas student health
  • Accommodation
  • Life in Australia
  • Fees and refunds
  • Enrolment and orientation
  • Reasonable adjustment of assessment
  • Language, literacy and numeracy assistance
  • Academic performance
  • Extension and re-assessment
  • Confidentiality, security and access to your records
  • Recognition of prior learning and credit transfer
  • Critical incidents
  • Airport transfers to your accommodation which can be arranged for a small fee
  • School Aged Dependent Children – International Students only

Important Policies and Procedures of the College

  • Dress code, discipline and behaviour on campus
  • Appeals and complaints
  • Refunds
  • RPL and credit transfer
  • Student transfer
  • Course progress
  • Deferral, cancellation and suspension
  • Updating your contact details
  • Completion within expected duration
  • Critical incidents
  • Workplace health and safety
  • Privacy

See our Useful Forms page for more information on procedures and policies.

Key Personnel

  • Student Services - 07 3217 3313
  • Student Welfare Officer (24 hours) - 07 3217 3313 (After Hours 0433 530 589)
  • Head Office General Enquiries - 07 3217 3313
  • Gold Coast General Enquiries - 07 5571 0606

All key personnel can also be contacted by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

International Students

  • The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and they include the Education Services for Overseas Students (ESOS) Act 2000 and the National Code 2007. For information regarding the ESOS Framework, please read the Easy Guide to ESOS brochure.
  • For information regarding how Spencer College monitor your course progress, please read the DIISRTE–DIAC Course Progress Policy and Procedures for CRICOS Providers of VET Courses.


Hear what our recent graduates have to say

"Brisbane is a small city, very beautiful and it is a perfect place to study. It wasn't a problem for me to settle in, even though I came here by myself due to the helpful people and the beautiful environment.  For any students thinking about studying at Spencer College – they should go for it."
Neepa Patel, Diploma of Hospitality


Quote Quote

I am doing a Diploma of Management, and find the lecturers brilliant and the classes very well prepared. Studying at Spencer College has given me the confidence and focus to achieve the best career in life. It’s very affordable too, so guys this is the time and place to start your career!
Ruby Chin, Diploma of Management